The problems are framed in these steps with the intention of asking the right questions to create ideas that will provide the best answers. Design thinking is part of the requirements elaboration process within the AAS™ Framework model. The goal with the AAS™ framework model is to develop requirements that accurately reflect what is needed.
Customer experience feedback accomplishes two things. First, it is an indicator in terms of both the highly quantifiable metric of sales, and the soft metric of satisfaction that will be used during the strategic planning of the executive steering group. The second place customer input is utilized, is during the development planning process for both functional and UI/UX development.The feedback is used for both reworking and improving the design.
The AAS™ framework is designed to allow for nearly continuous feedback during the SFG™ development process. When customer experience feedback is channeled into both the executive strategy process and the SFG™ development process, the results are aligned to customer desires that will create high levels of customer satisfaction, user retention, and ultimately an improved bottom line.
AASF™ Requirements Planning
AASF™ Quality Assurance
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